Shipping policy

Thank you for shopping with Aeryxo. We are committed to delivering your order as efficiently as possible. Please read our shipping policy carefully before placing an order.

Order Processing

All orders are processed after payment has been successfully received and verified.

Once your order has been processed, you will receive a shipping confirmation email with tracking information (where available).

Please note that orders are not processed or dispatched on weekends or public holidays.

Delivery Timeframes

Once your order has been dispatched, estimated delivery is:

10–20 business days

Please note that this is an estimated delivery timeframe and may vary depending on your location and courier operations.

Tracking Your Order

Where available, you will receive tracking information via email once your order has been dispatched.

If you have not received your tracking details or require assistance, please contact us at:

Email: info@aeryxo.com

Delivery Delays

While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

High order volumes
Courier delays
Weather conditions
Public holidays
Customs or security inspections (where applicable)
Natural disasters or other unforeseen events

Once an order has been handed over to the courier, delivery is managed by the courier service.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping details are accurate when placing an order.

Aeryxo cannot be held responsible for delays, failed deliveries or additional charges resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Missing Parcels

If your tracking information indicates that your parcel has been delivered but you have not received it, please contact us immediately at info@aeryxo.com.

We will assist in opening an investigation with the courier. However, once a parcel has been marked as delivered by the courier, the outcome will be subject to the courier's investigation.

Shipping Fees

Shipping costs are calculated at checkout and displayed before payment is completed.

Any applicable shipping charges are non-refundable, except where required by South African law.

Delivery Delays & Cancellations

Orders cannot be cancelled, refused or returned solely because delivery takes longer than expected, provided the order is delivered within a reasonable period.

Once your order has been dispatched, it is in the care of the courier and delivery times are outside of Aeryxo's direct control. We will gladly assist in communicating with the courier regarding any delivery issues.