Refund policy

At Aeryxo, we want you to love your purchase. If you're not completely satisfied, we're here to help in accordance with the Consumer Protection Act, 2008 (CPA) of South Africa.

Returns

We accept returns within 7 calendar days of you receiving your order.

To be eligible for a return, your item must:

Be unworn, unused and in its original condition.
Have all original tags attached.
Be returned in its original packaging where possible.
Be free from makeup, deodorant, perfume, pet hair, stains or any other signs of wear.

Items that do not meet these conditions may be refused and returned to you.

To request a return, please email info@aeryxo.com with:

Your order number
Your full name
The item(s) you wish to return
The reason for your return

Our team will provide you with the return instructions.

Return Shipping

Unless the item is faulty, defective or incorrect, customers are responsible for all return shipping costs.

We recommend using a tracked courier service, as Aeryxo cannot be held responsible for parcels lost during return transit.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

Original shipping charges are non-refundable, except where required by South African consumer law.

Faulty, Damaged or Incorrect Items

If you receive an item that is defective, damaged or incorrect, please contact us within 7 days of delivery at info@aeryxo.com.

Please include:

Your order number
A description of the issue
Clear photographs of the item

Where an item is confirmed to be faulty, damaged or incorrectly supplied, we will arrange an appropriate remedy in accordance with the Consumer Protection Act, which may include a repair, replacement or refund.

Delivery Delays

Once your order has been dispatched and handed over to the courier, delivery times are outside of Aeryxo's control.

Orders cannot be returned or refunded solely because they were delivered later than the estimated delivery date, provided the order is ultimately delivered. While we will gladly assist in communicating with the courier regarding any delays, courier transit times are not guaranteed.

Non-Returnable Items

For hygiene and quality assurance reasons, we cannot accept returns on:

Items that have been worn or washed.
Items with removed tags.
Items that have been altered.
Gift cards (if applicable).

Consumer Rights

Nothing in this policy limits or excludes any rights you have under the Consumer Protection Act, 2008 (Act 68 of 2008). If an item is defective or not of acceptable quality, your statutory rights remain fully protected.